Privacy Policy

Information you provide

If you call or submit the referral form, we may receive your name, phone number, email address, municipality, ZIP code, a description of your heating situation, and any other details you choose to include. We use that information to respond to your request, connect you with an independent local heating professional, prevent spam, and keep basic operational records.

Do not submit passwords, payment-card information, medical information, or other sensitive information through the form. The referred contractor may collect additional information under its own privacy policy when you communicate with them directly.

Sharing

We share the request details needed to make the referral with one relevant local heating contractor. We may use service providers for hosting, form delivery, analytics, spam prevention, and call tracking.

We do not sell your form information as a list, and we do not distribute a single request to multiple contractors for bidding.

Analytics and call tracking

The site may use Google Analytics and privacy-respecting site analytics to understand aggregate traffic and improve the pages.

Calls may be routed through a tracking number so we can measure whether the referral service is actually working. Call recording and voicemail features may be enabled by the call-routing provider. If you do not want a call recorded, do not share sensitive information on it, or ask to be called back on the contractor's direct line.

Spam prevention

The referral form uses a honeypot field and Cloudflare Turnstile to distinguish real submissions from automated ones. Turnstile may process limited technical information about your browser session for that purpose, under Cloudflare's own privacy terms.

Retention and choices

We keep referral information only as long as reasonably necessary for the referral, operational records, legal obligations, and security.

You may contact us to ask what information we hold about a request, to ask that we stop using it for a referral, or to ask that we delete it — subject to records we are required to retain. You may also tell the referred contractor directly to stop contacting you.

Third-party sites

This site links to contractor websites, Xcel Energy, and other third parties, including in our contractor directory. Their privacy practices are separate from ours and we are not responsible for them.

Changes

We may update this policy when the site's data practices change. The date at the top reflects the most recent update.

Contact

Questions about this policy: contact us.